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Silver Mountain School of Hotel Management offers comprehensive front office training that can be tailored to meet specific client requirements. The curriculum encompasses telephone etiquette, check-in and check-out procedures, reservation entry, and complaint handling. Upon successful completion of the course, students are awarded a certificate from the Silver Mountain School of Hotel Management.
The training is offered in two formats:
2-Day Course:
- Telephone etiquette and communication techniques
- Basic front office operations
5-Day Course:
- Telephone etiquette and communication techniques
- Basic front office operations
- Up-selling programs
- Handling overbooking and denying accommodation
